By completing your payment and finalising an order with us, you agree to the following terms and conditions regarding the shipping and delivery of your order.


  • All orders are prepared and shipped within 24 hours of placement, excluding weekends and public holidays. 
  • Please be aware that during sale periods, there might be delays due to high order volumes.
  • Orders made after 2 pm AEST on Monday to Friday will be shipped on the following business day. 
  • Orders placed Monday – Friday for Same Day Delivery before 8am (VIC & NSW) or 10am (QLD) AEST will be received between 1-9pm local time. All orders placed after the 10am AEST cutoff time will be delivered the following business day.

We primarily use Australia Post for shipping. Some suburbs in QLD, VIC, and NSW are eligible for same day delivery through StarTrack Courier. The same day delivery option will be shown at checkout if you are in an eligible postcode.


  • Orders placed on weekdays for Same Day Delivery before 8am (NSW & VIC) and 10am (QLD) AEST will be delivered between 1 pm and 9 pm local time. 
  • Any orders placed after the cutoff times  will be delivered on the subsequent business day.
  • This service applies to eligible orders with a Same Day Delivery method selected at checkout and a valid street or residential address. 
  • Please note that StarTrack Courier can only deliver to physical addresses, and orders addressed to PO Boxes or Parcel Lockers will be sent via Australia Post if found.


Please note that processing delays resulting from customs, public holidays, severe weather, or courier transit errors are beyond our control. While we will make every effort to assist in resolving these issues, we are not responsible for lost, stolen packages, or packages delayed in transit.

To find out if your location is affected by service adjustments feel free to visit Auspost’s Service Information page.


Any customs fees, taxes, or additional costs associated with your international purchase are the customer’s responsibility and are not included in the order or shipping fees. If you are uncertain about the applicable taxes and customs fees, we recommend contacting your local customs office.

Orders shipping to New Zealand are shipped via Australia Post International Express Post.NZ GST: 15% NZ GST is included in the price for orders shipping to New Zealand. GST is paid by Petal & Pup at the border for shipments to NZ.

Orders to USA, Canada and select international locations will be shipped via DHL Express. 

*For APO, FPO, DPO & PO Boxes: Please contact Customer Experience for assistance. 

Petal & Pup is not responsible for any additional taxes and customs charges that are requested during the shipment of your order. We do not offer refunds for these costs.

If an order is refused by a customer due to customs duty, taxes and/or fees, the parcel will be held for 2 weeks. If these fees are not paid in this time the parcel will be abandoned. Subsequent fees may be applied to any refund if eligible. Petal & Pup is not responsible for refunding or handling of an abandoned order.

Our prices are in Australian Dollars (AUD) and do not include local taxes and import/custom duties for international orders.

After your order is packed and leaves our warehouse, an email will be sent to the address you provided during the order placement. This email will include the tracking number for you to monitor the progress of your order.

Please be aware that delivery times can vary based on the time of year, holidays, weekends, and severe weather. We cannot be held responsible for lost or stolen packages or those delayed in transit. The customer is responsible for providing the correct shipping and delivery address. If the wrong address is provided, Petal & Pup may not be able to offer reimbursement for the package.

Australia Post’s delivery service will not require a signature and will deliver with Authority to Leave. This means that Australia Post will leave your order in a safe place for your convenience. If you do not want this option, please provide clear instructions in the order notes when shopping with Petal & Pup.


Simply visit our returns portal below to begin your return. You will require your order number and postcode that was used when placing the order. We will only accept returned item(s) that have been booked using our returns portal.

Returning using our portal is quick and easy! Simply, follow the steps below:

  1. Head to our returns portal above
  2. Eligible returns are to be sent back within 30 days from the date of delivery and can be returned for store credit or exchanged for another item.
  3. Follow the prompts on our portal to complete your return request. A return shipping & processing fee of $9.95 applied to all returns. If a customer chooses to ship back their return with their own shipping method, the $9.95 fee will not be waived. 
  4. Package up your return items and attach your return label to the outside of the packaging. *If you are an international customer, please send the items back with your chosen carrier.
  5. At this time, multiple orders can not be combined in a single return.
  6. Drop off your return at your local Australia Post. Be sure it is scanned in transit once received and obtain a receipt for proof of lodgement.
  7. Due to current Australia Post processing times, once your return is received at our warehouse, it can take up to 8 business days for your store credit to be processed.

*Please note: original shipping costs are non refundable, and we do not currently provide return labels for international returns, with the exception of New Zealand.